FREQUENTLY ASKED QUESTIONS
 
SHIPPING INFORMATION

How much do domestic customers have to spend to receive free shipping?
We offer free domestic shipping within the US on orders over $75 USD. Free shipping will automatically be applied to your order upon reaching the minimum required amount. Free shipping minimum must be met before taxes and after discounts are applied.

Do you ship Internationally?
Yes, we are proud to ship to Canada and Europe.

How long will it take to receive my shipment?
We process orders within 1-2 business days.  
First class mail 2-5 days
Priority mail 2-3 days

Where do you ship from?
We ship from Alexandria, VA and transit time varies based on location.

How do you ship?
USPS

Do you offer rush shipping?
Yes, please contact us directly for expedited shipping.
 
PRODUCT INFORMATION
Do you run sales?
At Nourish & Refine, we believe the quality of the ingredients used in making our line of luxury skincare and candles, is represented in the integrity of our products as well as in our pricing. We do offer sales a few times throughout the year. We also love rewarding our loyal customers through our rewards program and occasional promotions through social media and in our newsletter. Follow us @nourishandrefine and join our newsletter to be the first to find out.

Are your products vegan & gluten-free?
Yes, all our products are vegan and gluten-free.

Does Nourish & Refine use synthetic ingredients? 
No, never. We believe in using the very best organic and completely natural ingredients, learn more on our ingredients page.

Where are Nourish & Refine products made?
Each product is made by hand in Alexandria, VA and Washington, D.C.

Do you have products that are gentle for skin affected by Rosacea or Eczema?
Yes, our products are formulated with the very best organic and completely natural ingredients, perfect for sensitive skin and other skin conditions. We understand everyone's skin is different so please don't hesitate to reach out to us and we will help you find the right product to soothe your skin.

Are your products organic?
Yes, our Nourish & Refine skincare line is completely organic and all-natural. We take pride in sourcing the very best, wild harvested ingredients.

Are Nourish & Refine products tested on animals?
Never. We are proud to be certified cruelty free through the Leaping Bunny program.

What is the shelf life of Nourish & Refine products?
The shelf life is generally a year for skincare and candles, some products like our luxury face oil and natural body oil have a slightly longer shelf life. If you have a specific question about a particular product, please reach out for more information.

What are some of your best sellers?
We are obsessed with our very special line of luxury skincare and candles. Our top sellers include our Luxury Face Oil and Pure White Rosewater face mist. We also love our assortment of body care and lip care by Waxing Kara, she makes every product with honey from her honey farm on the Eastern Shore of Maryland. We would be delighted to help you select the right products for you or your gift recipient. Send us an email and we will reply with customized suggestions.

Can you recommend products to me based on my skin type?
Absolutely! Send us an email with your skin type and what you are currently using. We will then reach out to you with a customized skincare plan.

SKINCARE INFORMATION

Why should I use natural skincare products?
The cosmetics industry is largely unregulated in the United States, so we believe it is imperative that customers have access to the safest, most effective skincare options. We take great care to ensure that each of our products are both safe and effective. 

Will using oil-based products make my skin more oily?
No, using oils on your skin helps to balance its natural oil production and PH level.

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